General Terms and Conditions

1. Validity of Conditions

These general terms and conditions are valid for all product orders placed via the Bettina Castaño website. The relevant terms and conditions are those published on the website at the time of order. Terms and conditions are subject to change at any time. The respective terms in the Swiss Code of Obligations will be abided in the absence of any regulations within these terms and conditions.

2. Contractual Territory

Product deliveries worldwide are forseen on the Bettina Castaño website.

3. Prices

The offer is valid as long as stocks last. All prices are given in Swiss Francs or in Euros, and  include the statutory value added tax (VAT). Any increase in VAT is payable by the customer. Bettina Castaño invoices the customer the delivery cost relevant to each product, independent of the number of items purchased (see article 6. Delivery).

4. Contract Conclusion and Cancellation

All information pertaining to goods and prices on the website of Bettina Castaño are both non-binding and subject to change without notice. The order made by the customer is binding upon ordering via the website . The receipt of this order is confirmed via email by Bettina Castaño. The explicit receipt of this email is necessary in order that the contract is fulfilled and the customer has rights to the delivery of his goods. Should the desired amount of goods or the posted price not be available, Bettina Castaño is obliged to inform the customer as soon as possible. In this case, the terms and conditions are only valid when the customer receives the confirmation of the rectified order via email. Orders and arrangements made over the telephone are only valid when confirmed in writing or via email. In the event of an orthographic, typographical or mathematical error on the Bettina Castaño website, a cost-free withdrawal from the contract is authorised.

5. Payment

Payment of goods ordered is made in advance and transferred to the account details given in the confirmation email. (Euros or Swiss Francs)

6. Delivery

The prices published on the website include standard postal delivery costs. Delivery period is between 2-5 working days, subject to availability. Risk and reward lies with the customer upon hand over to the carrier.

7. Reservation of Proprietary Rights

Bettina Castaño Flamenco remains the proprietor of the goods until all outstanding payments are settled by the customer in their entirety.


8. Right of withdrawal

The customer bears no right of withdrawal as the DVD contains training contents. The reason for this is to avoid DVDs being ordered, copied and returned and a refund demanded, as has happened in the past. The right of withdrawal can only be legally effective if the goods are returned unused, undamaged, complete, and in their original packaging. The company will refund the due amount upon receipt of the goods in the stated condition. Goods are to be sent to the following address at the expense of the customer, and at the customer’s own risk:

Bettina Castaño Flamenco
Santa Rufina 3 - E-42002 Sevilla

Delivery costs already incurred cannot be refunded.

9. Guarantee

Bettina Castaño Flamenco guarantees to deliver the goods in flawless quality. Should the goods be flawed, the customer is obliged to register the faulty goods within 8 days after delivery. The customer will receive a replacement after the faulty goods have been returned. In the event that a replacement is not available, the company will refund the payments made. Any claim to cancellation, price reduction or damages is, where legally permissible, excluded.

Any changes made to the product by the manufacturer does not represent a defect. Illustrations shown on the website are purely there for illustrative purposes and are non-binding. Moreover, the customer forfeits his warrantee rights upon inappropriate use of the goods.

10 Data protection

All personal information regarding the customer is strictly confidential and is only used by the firm internally

11. Data security

Security technology is utilised in order to protect customer data against unauthorised use. No liability can be taken for the security of information transferred over the internet. The data transfer is uncoded.

12. Copyright

Mit dem Kauf einer DVD, CD oder einem Lehrheft akzeptiert bzw. respektiert der Kunde die Einhaltung des Urheberrechtes. Sämtliche Choreographien und Musiken sind urheberrechtlich geschützt. Es ist dem Kunde gestattet, diese Choreographien für seinen Schulerunterricht zu verwenden, nach Absprache mit Bettina Castaño, mit der über die entsprechenden Tantiemen verhandelt wird.


The customer accepts and respects compliance of copyright law upon purchase of a DVD, CD or training manual. All choreography and music are protected by copyright. The customer is permitted to use this choreography for his or her course, after consulting Bettina Castaño and negotiating the appropriate royalties.

13. Law and Jurisdiction

All contracts made over the website of Bettina Castaño are subject to Swiss law. The jurisdiction complies with the jurisdiction law when goods are ordered through an individual for private use. In all remaining cases, Zurich is the exclusive jurisdiction.

"Sensing the music frees the dancing muse."

Bettina Castaño